FAQ
Frequently asked questions
How access, devices, and refunds work. If a league or a language is the reason you are buying, ask us first.
What do I receive after payment?
A username, a password, and a portal address, plus the name of the player to install on your device. You do not get a parcel in the post.
How many devices can watch at once?
Every plan starts at one screen. On the plans page you can raise that to two, three, or four screens watching at the same time, and the price updates before you order. Using more screens than you paid for can lock the login.
Do you offer a trial?
Ask in the order message. When there is capacity, we can open a short trial, usually a few hours, on one device. It is not automatic.
What internet speed do I need?
Around 10 Mbps for a stable HD picture, and 25 Mbps or more if you want 4K sources. Wi-Fi that drops in the evening will look like a stream problem even when the channel is fine. Ethernet, or a 5 GHz connection close to the router, is the better picture.
Will every match and every film be there?
No. The lineup is large and international — sports, cinema, news, kids, documentary, and regional packs — and it changes. A specific match or title is never guaranteed. Ask us about a league or a language before you pay if that is the reason you are buying.
What if a channel buffers or goes dark?
Message us with the channel name and the device. We replace a failed source when we have another. Some outages are upstream and take time. Your term is paused only when the whole service is down for more than 24 hours.
Is there a contract after the term ends?
No. The plan runs for the period you bought and then stops. We send a reminder before a longer plan ends. Nothing renews unless you ask.
How do refunds work?
If we cannot deliver a working login within 24 hours of confirmed payment, you are refunded in full. Once a working login has been delivered, that term is not refunded, because access has already been provided.
Ready when you are.
Tell us the plan and the device. Checkout continues on Shopify, then we send the login.