The service
Vela provides a time-limited login for live television and on-demand video. The lineup, languages, and picture quality change, and a named match, film, or channel is not guaranteed. You are responsible for using the service in accordance with the laws of the country where you watch.
Plans and screens
Each plan lasts for the stated term and allows the stated number of simultaneous screens. Sharing the login beyond that, or outside your household, can result in the login being suspended without a refund. Extra screens agreed at order are part of the same term.
Payment and delivery
Payment is taken on Shopify. This website sends you through the service site to that checkout and does not see the card number. Access is sent after payment is confirmed. If we cannot deliver a working login within 24 hours of that confirmation, you are refunded in full. Once a working login has been delivered, the term is not refunded.
Outages
Individual channels can fail. We replace a source when another is available. If the whole service is unavailable for more than 24 consecutive hours, we extend your term by the length of that outage. Problems caused by your internet connection, television, or a third-party player app are outside this extension.
Player apps
Television and phone apps are published by other companies. Any license they charge is separate from your Vela plan, and we do not control their stores, prices, or removal from a store.
Renewal
Plans do not renew by themselves. Near the end of a longer term we may send a reminder. A new term starts only when you order it.